Privacy Policy

1. About this policy

This Privacy Policy explains how Dem Co Pty Ltd collects, holds, uses and discloses personal information when you visit demcoau.online or engage our professional business and consulting services. We comply with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) established by the Office of the Australian Information Commissioner (OAIC).

2. The Australian Privacy Principles

The Australian Privacy Principles govern how Australian organisations handle personal information. Our practices under this policy are designed to meet the obligations set out in the APPs, including:

• APP 1 – Open and transparent management: this policy makes clear how we manage personal information.
• APP 3 – Collection of solicited information: we only collect information that is reasonably necessary for our business activities.
• APP 5 – Notification: we inform individuals, at or before collection, of the purposes for collection and how to contact us.
• APP 6 – Use and disclosure: personal information is used only for the purposes for which it was collected, or a directly related purpose.
• APP 7 – Direct marketing: we will only send direct marketing where permitted, and you can opt out at any time.
• APP 11 – Security: we take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
• APP 12 & APP 13 – Access and correction: you may request access to, and correction of, the personal information we hold about you.

3. Information we collect

We may collect the following types of personal information:

• Your name, email address and business details when you contact us or request a quote.
• Information about your organisation and business needs provided in enquiries, correspondence or engagement documents.
• Records of communications between you and Dem Co Pty Ltd, including email correspondence.
• Technical information such as browser type and pages visited, collected through standard website analytics.

We do not knowingly collect sensitive information (such as health information or criminal records) through this website, and we will only collect sensitive information with your consent or where permitted by law.

4. How we collect information

Personal information is generally collected directly from you when you:

• Submit an enquiry or quote request through our website forms or by email to ceo@demcoau.online.
• Enter into an engagement for our professional business and consulting services.
• Communicate with us in writing or in person.

We may also collect information passively through cookies and similar technologies when you browse our website.

5. How we use personal information

We use personal information to:

• Respond to enquiries and prepare quotes for our services.
• Provide professional business and consulting services to our clients.
• Manage our business relationships, invoicing and record-keeping.
• Comply with our legal and regulatory obligations in Australia.

We will not use or disclose your personal information for unrelated purposes without your consent, unless required or permitted by law.

6. Disclosure of personal information

We do not sell or rent personal information. We may disclose information to:

• Professional advisers (such as accountants or legal advisers) where necessary for our business.
• Service providers who support our operations, such as hosting and email providers, under appropriate confidentiality arrangements.
• Government agencies or regulators where required by Australian law.

We do not send personal information overseas without taking reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles.

7. Security and retention

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. This includes appropriate technical and organisational safeguards. Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting and record-keeping requirements. When no longer required, we take reasonable steps to destroy or de-identify the information.

8. Cookies

Our website may use cookies to improve your browsing experience and to understand how the site is used. You can configure your browser to refuse cookies or to notify you when cookies are set; however, some website features may not function properly without them.

9. Access, correction and complaints

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, or to raise a privacy complaint, please contact us at ceo@demcoau.online.

We will acknowledge and respond to access and correction requests within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page at demcoau.online/privacy.html.